disputes mediated




Our privacy policy
explains how we use
cookies. By using this
site, we have assumed
your agreement to
their use.



We take safeguarding online privacy seriously. Please read the following to understand our privacy practices.

From time to time, we may need to change our privacy statement because of changes in our organisation, or in our attempts to serve your needs better. We will use reasonable efforts to publish any changes to our privacy statement.

What information do we gather?

There are times when we may need to gather specific information from you such as your name and address, among other personal information. Information that is essential for us to provide the services that are requested by you is generally designated as “Required”. Additional information that would allow us flexibility in providing its services, and may be used for internal statistical studies or market research, is generally indicated as “Optional”. For example, a credit card number may be required when paying, whereas a fax number may not be essential, but would provide another means of communication between us.

The choice of how much personally identifiable information you disclose to us is completely at your discretion. It is never mandatory for you to answer any question, although it may limit the services that we are able to offer.

How do we use personal information?

When you submit personal information to us, you understand that you are agreeing to allow us, our subsidiaries, and its affiliates, access to, storage of, and use of, the data in any of the countries where we, our subsidiaries, and affiliates, do business.

We may use the personal information you submit for any purposes related to our business, including, but not limited to, generating statistical studies, conducting market research, improving its products and services, sending you surveys, and notifying you of product upgrades and updates, new products, special offers, seminars and conventions and any other changes within the organisation that may affect you.

What choices do you have about how your personal information is used and what is our commitment to data quality and reliability?

We respect your privacy and realise that not everyone likes to receive special information.

If you would like your name deactivated from our lists, or if you would like to unsubscribe from our e-mail bulletins, please use the contact information below to request that we deactivate you from our lists. Be sure to include your name, postal address, telephone number, information contained in your mailer, and/or other necessary information requested for deactivation.

If you believe that we may not have your correct and current personal information, you may update your information any time by using the contact information below to inform us of changes in your personal information.

We will use reasonable efforts to honour your requests, but we appreciate your patience in allowing us a reasonable amount of time for processing.

Do we share the information that we gather with third parties?

We only share the information with our agents. Should you decide you would not like your information shared, please use the contact information below to request that we deactivate you from its lists. Please note, however, that certain customer records must be maintained by us for legal and accountability reasons.

If you continue to receive materials from third parties after informing us to deactivate your name, please notify the particular third parties regarding deactivation of your personal information.

What is our commitment to data security?

We recognise your concern for security, and will use reasonable efforts to establish secure connections with you and to limit access to databases containing personal information to authorised personnel only.

Do we use cookies?

“Cookies” give users a unique, random ID by storing small text files onto a user’s computer hard drive with the user’s browser. Cookies enable a website to track a user’s activities on a website. We also uses cookies to speed up users’ activities in not having to register more than once. These are just examples of how we use cookies. We may use cookies in other areas on its website now and in the future.

Our cookies do not contain personally identifying information. Users are free to change their web browsers to prevent the acceptance of cookies, however this may affect the information and services you can access.

What are our contact procedures?

If you believe we have not adhered to our privacy statement, if you would like to be deactivated from our lists, or if you would like to update your personal information, you may notify us by e-mail, telephone, fax, or postal mail. We will use reasonable efforts to promptly resolve any issues.